Terms of Service

Last updated: 15th January 2026

Introduction

Welcome to CloudHub Novaes SARL ("we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website cloudhubnovaes.pro and our retail loyalty programme analytics services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services. Your continued use of our services constitutes acceptance of any modifications to these terms.

Company Information

CloudHub Novaes SARL is a Luxembourg company providing retail loyalty programme performance analytics services. Our company details are:

  • Company Name: CloudHub Novaes SARL
  • Registration Number: RCSB965241
  • VAT Number: LU96748531
  • Registered Address: Rue des Bains 68, 4897 Differdange, Esch-sur-Alzette, Luxembourg
  • Contact Email: legal@cloudhubnovaes.pro
  • Phone: +352 23562781

Services Description

CloudHub Novaes provides professional retail loyalty programme performance analytics services, including but not limited to:

  • Performance analytics and reporting
  • Customer segmentation analysis
  • Engagement optimisation strategies
  • Retention analysis and modelling
  • Data integration and setup services
  • Ongoing analytics support and consultation

User Obligations

When using our website and services, you agree to:

  • Provide accurate and complete information when requested
  • Use our services only for lawful purposes and in accordance with these Terms
  • Not interfere with or disrupt our website or services
  • Not attempt to gain unauthorised access to our systems or data
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of CloudHub Novaes and third parties
  • Maintain the confidentiality of any login credentials or access information

Client Responsibilities

For analytics service engagements, clients are responsible for:

  • Providing accurate and complete data necessary for analysis
  • Ensuring they have appropriate rights and permissions for data sharing
  • Complying with applicable data protection and privacy laws
  • Timely payment of agreed fees and charges
  • Implementing recommended changes at their own discretion and risk

Intellectual Property

All content, materials, and intellectual property on our website and in our services, including but not limited to text, graphics, logos, images, software, methodologies, and analytics frameworks, are the property of CloudHub Novaes or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our intellectual property without our express written consent. Client data and insights generated from client-specific projects remain the property of the respective client, subject to our right to use aggregated and anonymised data for service improvement purposes.

Data Protection and Confidentiality

We are committed to protecting the confidentiality and security of all client data and information. We will:

  • Maintain strict confidentiality of all client information
  • Implement appropriate security measures to protect data
  • Comply with applicable data protection laws, including GDPR
  • Not disclose client information to third parties without consent
  • Use client data only for the purposes of providing agreed services

Payment Terms

For professional services:

  • Fees are as agreed in individual service contracts or proposals
  • Payment terms are typically 30 days from invoice date unless otherwise specified
  • Late payment may result in service suspension and additional charges
  • All fees are exclusive of applicable taxes unless stated otherwise
  • Refunds are subject to the terms of individual service agreements

Limitation of Liability

To the maximum extent permitted by law, CloudHub Novaes shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our website or services. Our total liability for any claim arising from these Terms or our services shall not exceed the total amount paid by you for the specific service giving rise to the claim in the twelve months preceding the claim. This limitation applies regardless of the legal theory on which the claim is based.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. Analytics results and recommendations are based on available data and methodologies, and we cannot guarantee specific business outcomes or performance improvements.

Indemnification

You agree to indemnify, defend, and hold harmless CloudHub Novaes, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Luxembourg, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Luxembourg. If you are a consumer resident in the European Union, you may also bring proceedings in the courts of your country of residence.

Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. You may terminate your use of our services at any time by discontinuing use of our website and services. Upon termination, your right to use our services will cease immediately, but provisions regarding intellectual property, limitation of liability, and governing law shall survive termination.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: