Meet the Team
Our dedicated professionals combine deep retail industry expertise with advanced analytics capabilities to deliver exceptional results for your loyalty programme optimisation projects.
Leadership Team
Strategic vision and operational excellence
Managing Director
Strategic Leadership & Client Relations
Leads CloudHub Novaes with a strategic focus on delivering exceptional client outcomes and driving innovation in retail analytics. Oversees all major client engagements and ensures alignment between business objectives and analytical solutions.
Key Expertise:
- Strategic business development
- Client relationship management
- Retail industry analysis
- Project leadership
Head of Analytics
Technical Innovation & Methodology
Responsible for developing advanced analytical methodologies and ensuring technical excellence across all projects. Leads the innovation of new approaches to loyalty programme performance measurement and optimisation.
Key Expertise:
- Advanced statistical analysis
- Machine learning algorithms
- Predictive modelling
- Data science innovation
Analytics Specialists
Technical expertise driving data-driven insights
Senior Data Scientist
Advanced Analytics Development
Develops sophisticated machine learning models and statistical frameworks for loyalty programme analysis. Specialises in customer behaviour prediction and segmentation algorithms.
Retail Analytics Specialist
Industry-Specific Analysis
Combines deep retail industry knowledge with analytical expertise to translate data insights into actionable business strategies. Focuses on retail-specific metrics and KPIs.
Customer Experience Analyst
Journey & Engagement Analysis
Specialises in customer journey mapping, engagement pattern analysis, and experience optimisation. Develops insights to enhance customer touchpoint effectiveness.
Technical & Support Team
Infrastructure and client success specialists
Data Integration Manager
Systems & Platform Integration
Manages complex data integration projects, ensuring seamless connectivity between various retail systems, POS platforms, and analytics infrastructure.
Client Success Manager
Ongoing Support & Optimisation
Ensures ongoing client satisfaction through dedicated support, regular performance reviews, and continuous optimisation recommendations. Primary point of contact for existing clients.
Compliance & Security Officer
Data Protection & GDPR Compliance
Ensures all analytics processes maintain the highest standards of data protection, GDPR compliance, and security protocols throughout the client engagement lifecycle.
Our Team Values
The principles that guide our collaborative approach
Continuous Learning
Our team is committed to staying at the forefront of analytics innovation, continuously developing new skills and methodologies to deliver cutting-edge solutions for our clients.
Collaborative Excellence
We believe in the power of teamwork and cross-functional collaboration, combining diverse expertise to solve complex retail analytics challenges and deliver exceptional client outcomes.
Ethical Standards
We maintain the highest ethical standards in all our work, ensuring data privacy, transparency in our methodologies, and honest communication about project outcomes and limitations.
Results-Driven Focus
Every team member is focused on delivering measurable results that drive real business value, ensuring that our analytics insights translate into improved performance and growth for our clients.
Interested in Joining Our Team?
We're always looking for talented analytics professionals who share our passion for retail innovation and data-driven excellence. If you're interested in contributing to cutting-edge loyalty programme analytics projects, we'd love to hear from you.
